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CC-2009 - USA (Rhode Island) - Phone and Email Help Desk Service - Deadline June 21,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2009

Government authority located in Rhode Island; USA, based organization looking for expert vendor for phone and email help desk service.

[A] Budget: looking for proposal

[B] Scope of Service:

Vendor needs to provide fifty (50) hours phone and email help desk service to support for scenario development bug fixes, and answering questions for NSS software licenses over the course.
- Phone and email help desk service support shall be provided as required Monday through Friday, excluding Federal Holidays, from 8:00 AM to 5:00 PM Pacific Time
- incorporate any software changes implemented within the fifty (50) hours of help desk support into a self-installing NSS software patch and provide it to via secure website, Compact Disk
- onsite support will consist of three consecutive workweek days (8 hours each day for a total of 24 hours).

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 21 June, 2021

Category : Call Center and Answering

Country : USA

State : Rhode Island

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