CC-1991 - USA (Oregon) - Contact Center Services - Deadline June 28,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1991

Government authority located in Oregon; USA, based organization looking for expert vendor for contact center services.

[A] Budget: looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide contact center services to handle overflow inbound and outbound call volume.
- Contact Center interactions are inbound phone calls, continues to increase its outreach efforts to provide multiple ways to communicate with our members and providers.
- a hybrid service with dedicated full-time employees as first call resolution and then per minute employees that can respond to overflow call volume.
- Be experts in their field, know requirements, and propose/promote best practices.
(2) Approximately call volume will be 30,000 calls per month.
(3) All questions must be submitted no later than June 17, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 28 June, 2021

Question Answer Deadline : Thursday, 17 June, 2021

Category : Call Center and Answering

Country : USA

State : Oregon

Cost to Download This RFP Document : $ 9

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs