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CC-1991 - USA (Oregon) - Contact Center Services - Deadline June 28,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1991

Government authority located in Oregon; USA, based organization looking for expert vendor for contact center services.

[A] Budget: looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide contact center services to handle overflow inbound and outbound call volume.
- Contact Center interactions are inbound phone calls, continues to increase its outreach efforts to provide multiple ways to communicate with our members and providers.
- a hybrid service with dedicated full-time employees as first call resolution and then per minute employees that can respond to overflow call volume.
- Be experts in their field, know requirements, and propose/promote best practices.
(2) Approximately call volume will be 30,000 calls per month.
(3) All questions must be submitted no later than June 17, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 28 June, 2021

Question Answer Deadline : Thursday, 17 June, 2021

Category : Call Center and Answering

Country : USA

State : Oregon

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