CC-1989 - USA (Florida) - Temporary Employees and Call Center Service - Deadline June 15,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1989

Government Authority located in Florida; USA based organization looking for expert vendor for temporary employees and call center service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide performs responsible customer service, telephone, and clerical work in a call center, answering questions or directing inquiries to appropriate personnel.
• Serves as the initial contact for customers/callers.
• Answers incoming local and long-distance calls.
• Utilizes school system knowledge of services and policies to answer questions and resolve customer requests or route inquiries to appropriate personnel.
• Provides quality customer service and uses positive interpersonal communication skills on every call.
• Ensures compliance with Board policies, departmental established guidelines, service guarantees, and applicable federal laws and regulations.
• Questions customers to obtain full understanding of information requested.
• Determines the scope of requests and their urgency based on specific criteria provided.
• Documents calls using a call tracking system.
• Monitors call tracking system for responses from administrators and other personnel.
• Records customer feedback and notification
• Follows up on unanswered calls and assures calls are answered within established service guarantees.
• Returns calls within a 24-hour period even if it is to let the customer know the inquiry is still being researched.
• Keeps up to date on names, titles, functions and locations of administrators throughout the county and continuously changing personnel assignments system wide.
• May be required to perform other routine clerical duties.
• Performs other related duties as assigned.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 15 June, 2021

Category : Call Center and Answering, Staffing Services

Country : USA

State : Florida

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