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CC-1988 - USA (New York) - Domestic and Sexual Violence Hotline Service - Deadline July 9,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1988

Government Authority located in New York; USA based organization looking for expert vendor for domestic and sexual violence hotline service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide domestic and sexual violence hotline service.
- Hotline core services include:
• Crisis intervention
• Supportive counseling
• Information services
• Direct referral services
• Technical support to professionals
• Prison Rape Elimination Act (PREA) Hotline
• Hotline management and operations
• Managing, operating and promoting 24/7/365 statewide, multi-lingual, toll-free Hotline providing information and referral services to victims of domestic and sexual violence, concerned others and professionals
• Training hotline counselors, including training to be provided/proposed for operation of the NYS Domestic & Sexual Violence Hotline
• Supervising hotline staff
• Maintaining and updating resources and informational/referral materials such as contact information for local domestic violence providers and community-based agencies
• Responding to text and/or chat communication and providing digital/remote advocacy
• Ensuing quality control and addressing all complaints regarding Hotline calls
• Providing performance measure reporting and trend analysis information for publication including describing infrastructure for data collection/maintenance
• Providing hotline services in a survivor-centered and trauma-informed way
• Corresponding/collaborating with stakeholders on an ongoing basis at the request of OPDV
(2) All the questions must be submitted no later than June 9, 2021

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 9 July, 2021

Question Answer Deadline : Wednesday, 9 June, 2021

Category : Call Center and Answering

Country : USA

State : New York

Cost to Download This RFP Document : $ 9

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