CC-1985 - USA (Texas) - Live Answering Services for Rail Safety Division - Deadline June 7,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1985

Government Authority located in Texas; USA based organization looking for expert vendor for live answering services for rail safety division.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide live answering services for rail safety division.
- Live answering service shall operate 365 days a year, twenty-four (24) hours a day to
include all state and federal holidays (State Holidays schedules will be provided)
- Wait duration shall not exceed 30 seconds.
- Audio recordings for all calls received by the answering service shall be accessible to, or available upon request agency.
- Calls received by the answering service will be logged using web-based portals provided by agency using central time
- Answering service will provide a Point of Contact (POC) phone number and email address
that TxDOT can utilize for providing a weekly on-call Rail Safety POC. Answering service will
provide a method of confirming (prefer e-mail) the designated weekly Railroad Investigator
that is on-call after receiving the weekly notification from Agency.
- Links to the web-based portals will be provided after award of the purchase order by the Rail Safety Section Director.
- For more information describe in document.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 7 June, 2021

Category : Call Center and Answering

Country : USA

State : Texas

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs