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CC-1980 - USA (Idaho) - Help Desk Managed Services - Deadline June 21,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1980

Government Authority located in Idaho; USA based organization looking for expert vendor for help desk managed services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide help desk managed services to receive and field support calls from employees twenty-four hours a day, seven days a week.
- The help desk contractor will receive calls, prepare an incident ticket for each call through the county service now instance and route the ticket to the appropriate field support technician for resolution
- The goal of the help desk is to provide county employees with 24/7 first contact help desk service
- For providing help desk services, contractor must be service now – ITIL based proficient
- IT has contracted for a dedicated Help Desk to receive, screen, and dispatch service calls for resolution since 2017
(2) An optional pre-proposal meeting will be held on June 2, 2021.
(3) All question must be submitted no later than June 4, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 21 June, 2021

Pre-proposal Conference Date : Wednesday, 2 June, 2021

Question Answer Deadline : Friday, 4 June, 2021

Category : Call Center and Answering

Country : USA

State : Idaho

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