CC-1973 - USA (Texas) - Fraud and Ethics Hotline Services - Deadline June 18,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1973

Government Authority located in Texas; USA based organization looking for expert vendor for fraud and ethics hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide a secured web platform and a toll-free telephone line for anonymous and confidential reporting of unethical, inappropriate, or illegal behaviour when the other channels of communication are impractical under the circumstances,
- The TRS Hotline supports the TRS Fraud, Waste, and Prevention Policy (FWAP) and Employee Ethics Policy and promotes a culture of honesty and integrity in the workplace consistent with TRS’ Core Values,
- Confidential and secured web-based platform and phone service available 24 hours, 365 days a year,
- Qualified, trained representatives to answer calls; voice recording is not acceptable; all calls must be answered without a “busy signal”,
- A centralized database for documenting incident details and the steps taken to investigate allegations reported via the Hotline, etc.
(2) All questions must be submitted no later than June 1, 2021.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 18 June, 2021

Question Answer Deadline : Tuesday, 1 June, 2021

Category : Call Center and Answering

Country : USA

State : Texas

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