CC-1962 - USA (Maryland) - RFI for Call Center Operations Services - Deadline May 20,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1962

Government Authority located in Maryland; USA based organization looking for expert vendor for call center operations services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide call center operations services operates a toll-free, nation-wide, 24 x 7 contact center with multiple sites to provide customer service and address inquiries, which includes 1-800 medicare.
- Contact center operations support to accept and respond to inquiries from its customer service population
- Contact center operations environment that will provide customer service functions which are able to efficiently handle and answer inquiries with a high level of service across the United States and its territories and the operations include offering the same range of services and quality across multiple contact channels, such as telephone, mail, email, TDD/TTY, fax, and web chat, enabling multi-channel access.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 20 May, 2021

Category : Call Center and Answering

Country : USA

State : Maryland

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