CC-1960 - USA (California) - Hotline Services - Deadline May 28,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1960

Government Authority located in California; USA based organization looking for expert vendor for hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide centralized hotline services will operate seven (7) days a week, approximately ten (10) hours per day with transportation available as needed.
- Hotline shall be 10 hours a day, 7 days per week, 9 AM to 7 PM.
- Operator shall provide: A call center with services and resources; Live staff coverage for the hotline during hours of operation; Logging of all hotline calls into an electronic database/system provided and/or approved by the County’s OSH; An established methodology to track capacity/availability from shelter providers; An established communication protocol for all operations that includes a dispatcher who provides alerts and data to drivers in real time; Coordination with both County and local cities’ assigned staff to identify and respond to prioritized locations; and, An established code of conduct and/or policy that ensures provider’s staff adhere to a code of conduct and work with callers in a professional and non-discriminatory manner.
- An approximately 45,000 phone calls, identified 9,443 for possible shelter referral, and made 6,049 shelter placements.
(2) All question must be submitted no later than May 12, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Friday, 28 May, 2021

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs