CC-1958 - USA (Oregon) - After Hours Crisis and Support Line Services - Deadline June 9,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1958

Government Authority located in Tigard, Oregon; USA based organization looking for expert vendor for after hours crisis and support line services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide behavioural health after-hours telephone crisis and support line services intervention services and triage call coverage services after-hours,
- Services are intended to serve adults, children, youth, and families residing, but may also serve any individual calling the Crisis and Support Line during County After-Hours of normal Business Hours of operation,
- Business Hours of Operation: Monday through Thursday – 6:30 pm to 8:45 am, Friday – 6:30 pm to 10:30 am Saturday and Saturday – 6:30 pm to 8:45 am Monday,
- The successful Proposer shall utilize appropriate language interpreter services for non-English speaking callers,
- maintain an ongoing call log and an Inquiry/Crisis Response Form on all calls and will send a secure (encrypted) electronic record of these completed forms to the Center by 10:00 a.m. the following business day,
- receives over 500 calls but under 601 calls per month for 3 months consecutively, on the 4th month, the County will be charged the price/month for 501-600 monthly call volume and will not be assessed any overage charges unless they exceed 601 monthly calls for the month, etc.
(2) A non-mandatory pre-proposal conference will be held on May 19, 2021.
(3) All questions must be submitted no later than May 27, 2021.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Wednesday, 9 June, 2021

Pre-proposal Conference Date : Wednesday, 19 May, 2021

Question Answer Deadline : Thursday, 27 May, 2021

Category : Call Center and Answering

Country : USA

State : Oregon

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