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CC-1944 - USA (Texas) - Outbound and Inbound Environmental Emergency Response Hotline Operations Center Services - Deadline May 18,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1944

Government Authority located in Texas; USA based organization looking for expert vendor for outbound and inbound environmental emergency response hotline operations center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 environmental hotline services to manage a single telephone line established to receive reports of actual or threatened unauthorized discharge of oil into state coastal waters and to ensure prompt response by the appropriate state agency.
- The hotline operations center receives and tracks notifications, maintains data, and immediately dispatches the appropriate responders for each incident.
- Provider will ensure working status of the Hotline by calling the Hotline number at four-hour intervals (4:00 AM Central Time, 8:00 AM Central Time, 12:00 PM Central Time, 4:00 PM Central Time, 8:00 PM Central Time, 12:00 AM Central Time) daily to ensure it is working properly.
- environmental hotline services for the answering and processing of approximately five thousand (5,000) notification calls per year.
(2) All questions must be submitted no later than April 30, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 18 May, 2021

Category : Call Center and Answering

Country : USA

State : Texas

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