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CC-1941 - USA (Idaho) - Call Center Services - Deadline May 7,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1941

Government Authority located in Idaho; USA based organization looking for expert vendor for call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide call center services to aid and support to school families seeking information about the pandemic electronic benefit transfer program and their specific benefit.
- Call center will provide professional on-call services and manage all inbound inquiries and the dissemination of information while providing excellent customer service on all inbound 1-800 number calls.
- Service are: Monday through Friday, 8:00 am to 5:00 pm (M.S.T.) coverage required; No services are required on the following holidays: Memorial Day May 31st, 2021, Independence Day July 5th, 2021 and Labor Day September 6th, 2021; 95% answer/connection rate.
- An approximately work volume will be 200 calls daily.
(2) A non-mandatory online pre-proposal conference will be held on April 26, 2021.
(3) All question must be submitted no later than April 27, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Friday, 7 May, 2021

Category : Call Center and Answering

Country : USA

State : Idaho

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