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CC-1940 - USA (California) - Telephone Answering Services - Deadline May 5,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1940

Government Authority located in California; USA based organization looking for expert vendor for telephone answering services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide telephone answering and messaging services
- Provide answering services before/after business hours, on weekends, on all holidays observed by the Commission and during business hours for limited periods due to Staff or operational needs. Business hours are generally 7:00 a.m. to 5:00 p.m.
- Answering service duties include answering forwarded telephone lines, gathering and compiling detailed information on nature of calls, contacting appropriate Commission personnel and/or
contractors.
- Contractor shall maintain records, logs, and schedules as appropriate and shall provide to the Commission, by the next business day, daily emailed printouts to all Property Management staff
designated by the Commission, detailing the nature and substance of all calls received and all corresponding action taken.
- Contractor shall receive calls from the residents requesting assistance and in cases of emergency shall dispatch the appropriate service provider.
- Contractor shall use the Telephone Screening Criteria and carefully question all callers to determine the type, severity, and location of repair and then contact or dispatch appropriate services.
- Contractor shall provide all answering services utilizing a live operator.
(2) A pre-proposal meeting will be held on April 21, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 5 May, 2021

Pre-proposal Conference Date : Wednesday, 21 April, 2021

Category : Call Center and Answering

Country : USA

State : California

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