CC-1938 - USA (Washington, DC) - Emergency Connectivity Fund Long Term Project Management, Business Process Outsourcing, Call Center and Optional Services - Deadline April 22,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1938

Government Authority located in Washington, DC; USA based organization looking for expert vendor for emergency connectivity fund long term project management, business process outsourcing, call center and optional services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide to partner with a consultant with substantial and demonstrable project and program management, Call Center and business process outsourcing experience to provide program management support of implementation of recent federal legislation impacting,
- PMO, BPO, Call Center and Optional Services,
- Go Live means the date that BPO invoice process and Call Center Services begin to log user activity,
- provide qualified personnel to support the services categories identified below:
- Project Management Office Services, Business Process Outsourcing, Call Center Services and Optional Services,
- Create staffing and operational strategies for program administration,
- Create onboarding plan for BPO vendor that will execute program, etc.
(2) All questions must be submitted no later than April 13, 2021.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 22 April, 2021

Question Answer Deadline : Tuesday, 13 April, 2021

Category : Call Center and Answering

Country : USA

State : District of Columbia

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