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CC-1937 - Canada (Ontario) - After Hours 311 Call Handling Services - Deadline May 4,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1937

Government Authority located in Ontario; Canada based organization looking for expert vendor for after-hours 311 call handling services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 after-hours 311 call handling services will receive 365 days a year between the hours of 6:00 p.m. and 7:30 a.m., Monday through Friday and 24-hour service on Saturday and all applicable Statutory holidays.
- Services provider after-hours include: flooding of road, water main breaks, water turn off/on; sewer back-ups; covers missing off valve chambers/ maintenance holes; road wash outs; collapsed culverts/ catch basins; sinkholes/potholes; slippery roads/sidewalks; down/missing stop signs; traffic light malfunctions; debris on road; damaged play structure or other dangerous conditions in parks; excessive noise from dog or cat; injured stray dog or cat; dogs running at large contrary to by-law.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 4 May, 2021

Category : Call Center and Answering

Country : Canada

State : Ontario

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