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CC-1934 - USA (Georgia) - Emergency After Hours Answering Service - Deadline April 19,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1934

Government Authority located in Georgia; USA based organization looking for expert vendor for emergency after hours answering service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide emergency after hours answering service.
- Answer telephone calls when office staff is unavailable and contact on call staff with customer service requests; routinely this will be during the work week (Monday – Friday) from approximately 5:00 P.M. until 9:00 A.M. and during the weekends from Friday, 5:00 P.M. until Monday, 9:00 A.M for location A, B, C.
- Location D will need services for the following hours Monday-Thursday 3:00 PM until 7:00 A.M. and Friday, 3:00 PM until Monday 7:00 A.M
- Provide a live voice to answer the county’s after hours and emergency calls and not a recorded message of any kind
- A script will be provided upon award which will provide data to be collected by the answering service and transmitted to on call staff
(2) All question must be submitted no later than April 12, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 19 April, 2021

Question Answer Deadline : Monday, 12 April, 2021

Category : Call Center and Answering

Country : USA

State : Georgia

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