CC-1930 - USA (Illinois) - Answering Service - Deadline May 5,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1930

Government authority located in Illinois; USA, based organization looking for expert vendor for answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 answering service.
- reserves the right to reduce (scale back) answering service hours as operational needs dictate.
- The highest volume of calls occurs on weekdays between the hours of 8:30 am and 4:30 pm. Call volumes are lower on weekdays between the hours of 4:30 pm and 8:30 am as well as on weekends and County holidays.
- All phone calls received shall be logged in, and a printout shall be faxed (708) 974-6046 or emailed to the Department of Animal & Rabies Control designee on a daily basis.
- Statistical information including, but not limited to the number of phone calls received monthly, the times when calls are received and the quantity of minutes shall be available to the Department of Animal & Rabies Control as needed.  
(2) Approximately call volume will be 4,100 to 5,000 minutes of phone calls per month.
(3) All questions must be submitted no later than April 9, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 5 May, 2021

Question Answer Deadline : Friday, 9 April, 2021

Category : Call Center and Answering

Country : USA

State : Illinois

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