CC-1926 - USA (Illinois) - Answering Services for Office of the Public Guardian - Deadline April 14,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1926

Government Authority located in Illinois; USA based organization looking for expert vendor for answering services for office of the public guardian.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide a telephone answering system to answer approximately 1800 minutes of calls per month.
- The bidder shall provide after business hours answering service, seven days a week including weekends and all holidays. Bidders shall be responsible for answering all incoming calls to the Office of the Public Guardian between the hours of 5:00 PM to 8:30 AM.
- At no time shall calls go into a voicemail system. The bidder shall provide overflow call handling services during business hours (8:30 AM to 5:00 PM).
- Operator shall immediately contact the Public Guardian via text notifying the assigned on-call staff during on-call hours that he/she has a message. If no reply in identified time the operator shall send notification again. If no reply in identified time operator shall send notification to assigned back-up on call staff.
- Public Guardian staff may access the message from a message machine or the operator. Vendor shall provide the Public Guardian a daily on-call report by 8:45 a.m. Tuesday through Friday and weekend report by 8:45 a.m. on Monday. - Billing is currently monthly and based on 1800 minutes.
- Average monthly call volume typically range between 1800 to 2100 minutes Hours of operation for the Public Guardian’s Office is 24/7 365 days.
- 1800 minutes is a projection based on historical monthly minutes used. Excess usage and cost will be determined by the vendor and the Public Guardian’s Office will approve, deny, or Request edits to the terms.
(2) All the questions must be submitted no later than April 5, 2021

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 14 April, 2021

Question Answer Deadline : Monday, 5 April, 2021

Category : Call Center and Answering

Country : USA

State : Illinois

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