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CC-1925 - USA (New York) - Inbound and Outbound After-Hours Telephone Answering Service - Deadline April 13,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1925

Government Authority located in New York; USA based organization looking for expert vendor for inbound and outbound after-hours telephone answering service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound after-hours telephone answering service for mental health clinic and alcoholism and substance abuse services.
1. Mental Health Clinic
- From 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; County holidays; and emergency closures (ex. snow days, safety drills). On Tuesday, Wednesday, and Thursday between 5:00 p.m. to 7:30 p.m., the phones will be answered by staff at the Clinic. In the event of an emergency call, the call will be forwarded to the answering service to contact the on-call person, following all urgent call procedures.
2. Alcohol and Substance Abuse Services
- From 5:00 p.m. to 8:30a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; County holidays; and emergency closures (ex. Snow days, safety drills). On Tuesday, Wednesday, and Thursday between 5:00 p.m. to 7:30 p.m., the phones will be answered by staff at the Clinic. In the event of an emergency call, the call will be forwarded to the answering service to contact the on-call person, following all urgent call procedures.
- These calls includes clients and providers needing to reach on-call emergently; clients and providers call to leave messages to cancel appointments; and on-call staff reporting their whereabouts or reporting going on or off the beeper.
(2) Approximate work volume is 600 calls per month.
(3) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 13 April, 2021

Category : Call Center and Answering

Country : USA

State : New York

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