CC-1918 - USA (California) - Human Resources Hotline Services - Deadline April 21,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1918

Government authority located in California; USA, based organization looking for expert vendor for human resources hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide human resources hotline services to employers with human resource questions.
• Maintain a dedicated, professional, Toll-Free, Human Resources hotline for use by businesses.
• Ensure the Human Resources hotline is available Monday through Friday 8:00 am to 5:00 pm to employers.
• Provide professional live advice pertaining to Human Resource related topics and issues, including, but not limited to, those related to COVID-19.
• Track all calls and provide the Riverside County Workforce Development Division (WDD) with descriptive monthly usage reports.
• Survey callers to identify source of hotline referral.
• Provide callers with all relevant resource solutions where appropriate.
• Develop and maintain a data base to identify trends in calls and information requested by WDD to improve service delivery.
(2) All questions must be submitted no later than April 5, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 21 April, 2021

Question Answer Deadline : Monday, 5 April, 2021

Category : Call Center and Answering

Country : USA

State : California

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