CC-1917 - USA (Washington) - After-Hours and Continuity of Service Dispatch Services - Deadline April 13,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1917

Government Authority located in Washington; USA based organization looking for expert vendor for after-hours and continuity of service dispatch services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours and continuity of service dispatch services to answer a dedicated after‐hours and continuity of service phone line, utilizing specific protocol which includes gathering information, logging calls, and contacting appropriate personnel via telephone, text and email, in a timely manner and services will be for emergency and non‐ emergency calls after‐hours, weekends, holidays and during inclement weather when city buildings are closed and the city receives between 3000 and 4500 calls annually for these after‐hours services.
(2) All questions must be submitted no later than March 30, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 13 April, 2021

Question Answer Deadline : Tuesday, 30 March, 2021

Category : Call Center and Answering

Country : USA

State : Washington

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