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CC-1905 - USA (Maine) - State-wide Tobacco Treatment Initiative - Deadline April 20,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1905

Government authority located in Maine; USA, based organization looking for expert vendor for state-wide tobacco treatment initiative.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide state-wide tobacco treatment initiative.
- State-wide Tobacco Treatment call center services (inbound and outbound) through the Maine Quit Link phone number; sufficient staff to answer live calls during normal operating hours, seven (7) days a week from 8:00 a.m. to 12:00 a.m., Eastern Time; Calls received outside of normal operating hours shall be received via a voice mailbox, with all messages being responded to within twenty-four (24) hours.
- Tobacco Quit Link Website: Maintain the domain and online registration platform for state QuitLink which allows individuals interested in Tobacco Treatment services to: Have a seamless and intuitive user experience (e.g. experience a parallel web-based and phone registration process for Tobacco Treatment services); receive real-time technical assistance if needing help with the registration process during normal operating hours; Select and register for multimodal Tobacco Treatment services using a user-friendly interface; Experience interactive features designed to support in monitoring progress, and provide guidance, feedback, and support on quit efforts; and Receive culturally and linguistically tailored guidance that matches services and advice to information.
(2) An Informational Meeting will be held on March 23, 2021.
(3) All question must be submitted no later than March 26, 2021.
(4) Notice of Intent to Bid due on April 06, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 20 April, 2021

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Maine

RFP Expired

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