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CC-1901 - USA (Colorado) - Inbound Contact Center Support Services - Deadline March 24,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1901

Government Authority located in Colorado; USA based organization looking for expert vendor for inbound contact center support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide inbound contact center support services shall answer general information questions about the application, eligibility and benefits of the program.
- Contact Center shall receive and service calls and emails during the following business hours: Monday through Friday 8:00 am - 7:30 pm Mountain Time; Saturday 8:00 am - 12:00 pm Mountain Time.
- An approximately work volume will be 4,000 Total Calls and 1,000 Emails.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Wednesday, 24 March, 2021

Category : Call Center and Answering

Country : USA

State : Colorado

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