CC-1899 - USA (Ohio) - Problem Gambling Helpline - Deadline March 23,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1899

Government Authority located in Ohio; USA based organization looking for problem gambling helpline.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide problem gambling helpline, will operate a 24 hour, 365 days a year problem gambling helpline and will provide accurate, updated and easy-to-use web resources for residents to obtain information and referrals for help with the consequences of problem gambling,
- Has experience dealing with at-risk populations including people with suicidal ideation, substance abuse, and mental illness,
- Has live chat with clients available via the internet,
- Provides real time referrals to service agencies by area of call (zip code or other) and caller’s needs.
- Can provide a warm transfer to a service agency or to a clinician qualified in gambling disorder treatment if the caller asks for one or may be suicidal,
- Monitors calls for customer satisfaction,
- Provides user friendly and accurate website resources and search available. website resources must be easily accessible by the public,
- Has a military veteran taking calls for one or more shifts of the helpline.
(2) All questions must be submitted no later than March 20,2021.
(3) A contract term will be for two years.

[C] Eligibility:

Onshore (US Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 23 March, 2021

Question Answer Deadline : Saturday, 20 March, 2021

Category : Call Center and Answering

Country : USA

State : Ohio

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