CC-1898 - USA (Nebraska) - Contact Tracing and Vaccine Helpline Services in Response to The Covid-19 Pandemic - Deadline April 8,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1898

Government Authority located in Nebraska; USA based organization looking for contact tracing and vaccine helpline services in response to the covid-19 pandemic.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide contact tracing and vaccine helpline services in response to the covid-19 pandemic by placing outgoing telephone calls to individuals who have been diagnosed with COVID-19 or who have been potentially exposed to COVID-19.
- Contractor shall exclusively utilize the systems provided by the state for the contact tracing services provided herein. contractor shall not store contact tracing information in any way, except aggregated, anonymized information for the purposes of meeting the reporting requirements, set forth below. contract tracing calls shall not be recorded,
- Contractor must ensure all contact tracers are supplied with telephony software, telephony equipment and computer equipment. The State will not provide any equipment,
- At all times, contractor shall follow the most recently updated scripts and state guidance set forth in the system,
- Contractor shall provide both english and spanish language contact tracing services. at all times during business hours, at least 10% (ten percent) of contact tracers must be fluent in reading, writing, and speaking in spanish and english. for non-English and non-spanish language contact tracing services, the contractor must use the state’s telephonic interpretation contractor
- Answer inbound calls from the public regarding COVID-19 vaccines and provide information to the callers
- For calls that require a language other than Spanish or English, Contractor shall utilize the State’s telephonic interpretation Contractor
- all telephone staffers must be fluent in reading, writing, and speaking English and at least 25% (twenty-five percent) of telephone staffers must be fluent in reading, writing, and speaking in both Spanish and English.
(2) All questions must be submitted no later than March 23,2021.
(3) A contract term will be for one year.

[C] Eligibility:

Onshore (US Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 8 April, 2021

Question Answer Deadline : Tuesday, 23 March, 2021

Category : Call Center and Answering

Country : USA

State : Nebraska

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