CC-1810 - USA (Texas) - Inbound Answering Services - Deadline December 2,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1810

Government Authority located in Texas; USA based organization looking for expert vendor for inbound answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound answering services must be capable of and able to: answer and route telephone calls to the appropriate person or department, assist callers who need assistance or have general questions by determining which department they need, provide general information such as directions to our various locations within the medical center, provide emergency response service in the event of a disaster, a client services manager shall provide on-going campus visitations as well as 24 hour-a-day availability of management staff, provide consistently high level of quality service to the calling public, hire, train, and maintain a level of staffing that can promise through their voice and actions that the caller will be handled professionally and with dispatch, demonstrate ability to work with telecommunication specific departmental information that will be used to supplement the existing university telephone directory to facilitate the expedient processing of the public’s calls, demonstrate ability to provide continuous coverage to university regardless of personnel and/or equipment and/or other unusual circumstances that make providing that service from the vendor’s location not possible, Proposers understand that the awarded contractor becomes a partner of university and Telecommunication Services. In order for telecommunications and the awarded contractor to better serve university and the public, all incoming calls must be answered timely, efficiently, and effectively, and the database must be constantly updated and maintained, proposer acknowledges that it is the proposer’s responsibility to maintain adequate personnel to ensure that university will receive the necessary support to conduct its normal business in an efficient and timely manner, billing should be rendered by the first of each month for the previous month’s services.
(2) A Pre-Bid Meeting will be held on November 2, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Wednesday, 2 December, 2020

Category : Call Center and Answering

Country : USA

State : Texas

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