X
X

CC-1807 - USA (California) - Inbound and Out bound Call Center Computer Software - Deadline December 4,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1807

Government Authority located in California; USA based organization looking for expert vendor for to provide inbound and out bound call center computer software.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and out bound call center computer software for Department of Behavioural Health,
- The call center computer software shall include the software platform, system configuration, set up services, end user training, system administration training and post-implementation support,
- To provide data reporting and software training will give due consideration to alternative approaches for conducting the requested call center computer software,
- Ability to connect a single or multiple main phone lines,
- Initial capacity to support 6 to 12 phone call agents,
- Minimum of 12 concurrent call agent connections,
- Ability to add additional call agents,
- Unlimited concurrent calls,
- ACD (Automatic Call Distribution),
- Interactive Voice Response system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within team,
- Call Queues provide call queuing experiences with features such as queue callback, queue to voicemail and custom music and messages,
- Call Control provide call control features such as hold, mute, blind and warm transfers, call forwarding, and call conferencing,
- Call center independent upon call agent location – multiple locations,
- Transfer calls independently of call agent location,
- Phone tree capability, Caller Identification,
- Ability to accept and route phone calls or callers from one primary line, 
- Monitoring of all call agent activities, Redundancy for primary system failure  
- Power failure contingency continued use of system 
- Flexible and configurable system, Automated scheduling, Phone forwarding capability,
- Health Insurance Portability and Accountability Act Electronic Protected Health Information Compliant, Guaranteed short deployment timeline 
- Browser based application, Ability to self-administer users and permissions 
- Ability to add and remove features, User training materials, Access to 24/7 technical support 
- 15 to30 day user evaluation period, System configuration and setup services 
- End User System Training – How to use the system 
- System Administration Training – How to administer the system 
- Service Level Agreement terms. 2 to 4 hour maximum response time 
(2) All questions must be submitted no later than November 9, 2020.
(3) A contract term will be for one year.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 4 December, 2020

Question Answer Deadline : Monday, 9 November, 2020

Category : Call Center and Answering, Software, System and Application

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering, Software, System and Application Category/Categories.

If you will obtain monthly subscription for Call Center and Answering, Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs