CC-1806 - USA (California) - Inbound and Outbound Crisis Intervention Hotline and Non-emergency Warmline Services - Deadline November 12,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1806

Government Authority located in California; USA based organization looking for expert vendor for inbound and outbound crisis intervention hotline and non-emergency warmline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24/7 inbound and outbound 4-hour crisis intervention hotline and non-emergency warmline services.
(2) Approximately call volume will be 400 inbound calls per day and 100-125 outbound calls per day
- Conduct statewide outreach and awareness to increase daily call volume (aiming for an average of 600 calls per day
(3) A proposers’ conference call will be held on October 28, 2020.
(4) All questions must be submitted no later than October 28, 2020.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Onsite.

Expiry Date : Thursday, 12 November, 2020

Pre-proposal Conference Date : Wednesday, 28 October, 2020

Question Answer Deadline : Wednesday, 28 October, 2020

Category : Call Center and Answering

Country : USA

State : California

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