CC-1803 - USA (Texas) - After-Hours Nurse Triage Call Center Support - Deadline October 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1803

Government Authority located in Texas; USA based organization looking for expert vendor for after-hours nurse triage call center support.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide after-hours nurse triage call center support including further development of a fully coordinated, well-managed, patient-centric nurse triage service
- Development and implementation of an afterhours strategy for managing and advancing patient encounters, engagement and efficiency across the network, including (but not limited to), scheduling, appointment reminders, pharmacy encounters, provider communications, critical laboratory and radiology result communications to ordering providers and follow-through to ensure communication back to relevant stakeholders, telephone triage, including telehealth, specifically addressing:
- Efficiency and quality, Patient satisfaction and consumer expectations
- a centralized patient contact call center with RNs dedicated to answering incoming patient calls between the hours of 6:30am and 12:30am Monday – Friday,
- On Saturday and Sunday, JPS Nurse Triage operates from 7:00am – 12:30am,
- a 24-hour Nurse Triage Line,
- Annual volume for Nurse Triage during current operating hours is 95,000 calls/encounters,
- Annual volume for Nurse Triage during current after hours is 13,000 calls/encounters
- Assessment is expected to include (but not be limited to) metrics such as:
- Patient satisfaction, Timeliness of response to callers, Hang-up/abandonment rate, Average Speed to Answer, Longest Call Holding.
(2) All the questions must be submitted no later than October 23, 2020.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 30 October, 2020

Question Answer Deadline : Friday, 23 October, 2020

Category : Call Center and Answering

Country : USA

State : Texas

Cost to Download This RFP Document : $ 9

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs