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CC-1797 - USA (Florida) - Outbound and Inbound Telephone Answering Services - Deadline October 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1797

Government Authority located in Florida; USA based organization looking for expert vendor for outbound and inbound telephone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide professional outbound and inbound after-hours which includes weekends and holidays telephone answering services for the support of the utility’s and PW’s operations and activities on an “as needed”
basis.
- Telephone Answering Services provide normal business hours are 8:30 a.m. to 4:45 p.m., Monday through Friday, Coverage is required from 4:45 p.m. to 8:30 a.m. Monday through Friday, evenings, and weekend coverage from Fridays at 4:45 p.m. until Mondays 8:30 a.m., in addition to all observed holidays.
- An approximately work volume will be 2,000 calls of utilities and 250 calls public works.
(2) All question must be submitted no later than October 06, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 28 October, 2020

Category : Call Center and Answering

Country : USA

State : Florida

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