CC-1796 - USA (Alaska) - 24X7 Crisis Call Center Service - Deadline October 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1796

Government Authority located in Alaska; USA based organization looking for expert vendor for 24X7 crisis call center service.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide and secure a state wide service for a crisis call center that provides 24-hour, toll-free, and confidential support to anyone in suicidal crisis or emotional distress,
- crisis call center accrediting entity and shall provide qualified staff that are fully trained, and will provide ongoing professional development and supervision of call center staff for the duration of the resulting contract,
- include utilization of a telephone system that allows the call center to track and monitor calls and provides a mechanism for roll-over calls, so that all calls are answered,
- Services will provide support to survivors of suicide loss, providing resources for survivors as appropriate,
- participate in media campaigns, data tracking and program analysis that promote the services in coordination with community and state wide partners and providers including the state wide suicide prevention council, etc.
(2) A contract term will be for five years.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Wednesday, 14 October, 2020

Category : Call Center and Answering

Country : USA

State : Alaska

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