CC-1792 - USA (Arkansas) - After-hours Call Answering Services - Deadline October 26,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1792

Government Authority located in Arkansas; USA based organization looking for expert vendor for after-hours call answering services.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours call answering services for the Utilities Water and Wastewater Departments,
- Provides water and wastewater service to over 80,000 customers, and has three production plants that are manned and operated 24/7.
- The answering service will be receiving calls from utilities customers with water or wastewater emergencies, and employee safety calls,
- Answer incoming calls for 501-321-6200, 501-623-7963, 501-623-5502 and 501-623-7473 from 3:30 pm till 7:00 am Monday thru Friday, 3:30 pm Friday thru 7:00 am Monday, and 24 hours daily during City Holidays,
- Answering service will record the customer’s name, address, phone number, time and date, and the nature of the emergency,
- Answering service will then forward this information by text to the cities on-call personnel,
- On-call personnel will reply with verification of receipt. In the event that on-call personnel does not reply within 30 minutes answering service is to follow the call flow chart,
- Personnel on duty at each plant will call every 2 hours for a safety check from 6:00 pm to 6:00 am Monday thru Friday, and 24 hours daily on Saturday, Sunday, and Holidays, etc.
(2) All questions must be submitted no later than October 16, 2020.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 26 October, 2020

Question Answer Deadline : Friday, 16 October, 2020

Category : Call Center and Answering

Country : USA

State : Arkansas

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