CC-1786 - USA (Nebraska) - Customer Outbound Call Answering Service and Solution - Deadline October 21,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1786

Government Authority located in Nebraska; USA based organization looking for expert vendor for customer outbound call answering service and solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide customer outbound call answering service and solution with an answering service that will provide best-in-class customer service, online tools, and streamlined processes at a reasonable cost to agency and its customers to call 24 hours a day, 7 days a week to speak with a live person about any power issues they are currently experiencing on average, typically receives around 10 - 15 outage calls per month.
- The answer and service level including response times in answering calls
- The process and controls to ensure call scripts are followed
- The ability and process of how call center agents would place outbound calls and connect the customer to a rotating schedule of utility staff
(2) All the questions must be submitted no later than September 30, 2020
(3) The contract period will be for one year.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 21 October, 2020

Question Answer Deadline : Wednesday, 30 September, 2020

Category : Call Center and Answering

Country : USA

State : Nebraska

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs