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CC-1780 - USA (Virginia) - Supplemental Call Center Services - Deadline October 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1780

Government authority located in Virginia, USA; based organization looking for expert vendor for supplemental call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide supplemental call center services for supplemental call center operation to answer inbound calls to include, but not limited to: labor; facilities; equipment, including telephone instruments and related lines/cable; telephone service, software, circuits, staff, training and reporting.
- call center services off-site at US-based location(s) selected by the Contractor Monday through Friday, 8:00am-5:00pm Eastern, except on observed holidays.
- able to receive calls from Interactive Voice Response (IVR).
(2) An optional pre-bid conference call will be held on September 23, 2020.
(3) Contract period will be one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 14 October, 2020

Pre-proposal Conference Date : Wednesday, 23 September, 2020

Category : Call Center and Answering

Country : USA

State : Virginia

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