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CC-1773 - USA (Alabama) - Inbound Answering Services - Deadline October 5,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1773

Government Authority located in Alabama; USA based organization looking for expert vendor for inbound answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 X 365 inbound answering services to assist with calls related to death investigations received outside of normal business hours
- The majority of calls received will be from law enforcement officers, hospitals, district attorneys, and coroners to report a death or from family members inquiring about the death of a loved one. These calls are highly sensitive in nature requiring each caller be treated with the utmost professionalism and courtesy,
- Telephone answering services 24 hours per day, 7 day per week, 365 days per year to include: including all Holidays, after hours, lunch hour service, and other times deemed necessary including all long distance charges, call backs, paging and patching with unlimited calls at a flat rate
- A 1-800 number that phone lines will be forwarded,
- Screening of all incoming calls according to requirements using a provided script to ensure all necessary data is collected from the caller,
- Live, English-speaking operators (no recorded messages) to answer all incoming calls and maintain adequate staffing to ensure a sufficient number of operators to avoid any missed calls,
- Message storage and retrieval capability commiserate with the industry but no less than 36 hour retrieval,
- Telephone answering service software with backup capabilities to avoid any missed calls,
- A recap report of all incoming calls received, messages taken, and messages delivered must be emailed daily to each facility.

[C] Eligibility:

Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 5 October, 2020

Category : Call Center and Answering

Country : USA

State : Alabama

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