CC-1772 - USA (Alaska) - Suicide Prevention, Crisis Intervention and Support Hotline Services - Deadline September 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1772

Government Authority located in Alaska; USA based organization looking for expert vendor for suicide prevention, crisis intervention and support hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 suicide prevention, crisis intervention and support hotline services include a call center that provides a crisis intervention, suicide prevention and support hotline, and crisis text messaging services
- This toll free service should be locally staffed and offered 24-hours per day, 365 days per year
- The service shall provide qualified staff that are fully trained, and shall provide ongoing professional development and supervision of call center staff. Additionally, the service shall maintain membership with The National Suicide Lifeline,
- The service shall have written policies and procedures that govern best practices and agency operations, including protocols for dispatching emergency services, providing follow-up contacts, and making linkages to local community resources, including local mental health resources,
- Service shall also include utilization of a telephone system that allows the call center to tracks and monitor calls and provides a mechanism for roll-over calls. Services will provide support to survivors of suicide loss, providing resources for survivors as appropriate,
- The vendor will participate in media campaigns, data tracking and program analysis that promote the services in coordination with community and statewide partners and providers,
- Toll-free phone line system with an adequate number of phone lines and technology to maximize staff performance and call center operations. The system used must allow the call center to track and monitor calls received, and provide a mechanism for roll-over calls,
- A texting platform should be used that can meet the demand for 24/7 Crisis Texting,
(2) Approximate call volume 20,000 calls per year and the crisis line is staffed 24/7.

[C] Eligibility:

Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 14 September, 2020

Category : Call Center and Answering

Country : USA

State : Alaska

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