CC-1761 - USA (California) - Inbound or Outbound Telecommunication Relay Services - Deadline October 2,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1761

Government Authority located in California; USA based organization looking for expert vendor for inbound or outbound telecommunication relay services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound or outbound telecommunication relay services.
- Report the monthly number of inbound CRS calls and number of inbound conversation and session minutes of use, by the inbound number dialled
- A single network services (ns) contractor that provides inbound toll free (800 number) services for state-owned numbers associated with relay services 4 including 7-1-1 calls through a CALNET contract
- Relay communication assistants shall translate the limited typed English (or “TTY-ASL”) of TTY users into grammatically
appropriate spoken English so that non-TTY users can understand the call
- Spanish-to-English/English-to-Spanish relay provides the ability to translate between Spanish-speaking and English-speaking users on a relay call.
(2) All questions must be submitted no later than September 8, 2020.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 2 October, 2020

Question Answer Deadline : Tuesday, 8 September, 2020

Category : Call Center and Answering, Translation and Interpretation

Country : USA

State : California

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