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CC-1760 - USA (Alabama) - Inbound Call Answering Service - Deadline September 16,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1760

Government Authority located in Alabama; USA based organization looking for expert vendor for inbound call answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 x 7 inbound call answering service.
- provide answering service 24 hours per day on weekends and holidays
- provide answering service when phone system is out of service for any reason up to 24 hours per day, and up to 7 days a week
- vendor must provide answering service during bad weather conditions as needed
- vendor must answer all incoming calls immediately, and the on-call worker will be notified immediately or as requested by appointed personnel.
(2) Approximately Call volume will be over 300 calls a month.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 16 September, 2020

Category : Call Center and Answering

Country : USA

State : Alabama

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