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CC-1759 - USA (California) - 24/7 Inbound Contact Center Services - Deadline September 4,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1759

Government Authority located in California; USA based organization looking for expert vendor for 24/7 inbound contact center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24/7 inbound contact center services.
• Inbound contact center services to outsource inbound calls to a contact center solution during the week leading up to and including election day.
• Presidential general election - November 3, 2020: beginning Monday, October 26, 2020 through Saturday, October 31, 2020, hours of operation for all days: 8:00 a.m. until 5:00 p.m., Monday, November 2, 2020 hours: 8:00 a.m. until 5:00 p.m., election day, Tuesday, November 3, 2020: 6:00 a.m. until 12:00 am, Wednesday, November 4, 2020., replace the after hour recording with a new scripted recording provided by the registrar of voters for inbound calls received between 12:00 a.m. and 6:59 a.m. on November 4, 2020, calls routed back to registrar of voters on Wednesday, November 4, 2020 at 7:00 a.m.
• Gubernatorial primary election - march 8, 2022: beginning Monday, February 28, through Saturday, march 5, 2022, hours of operations for all days: 8:00 a.m. until 5:00 p.m., Monday, march 7, 2022 hours: 8:00 a.m. until 5:00 p.m., election day, tuesdays, march 8, 2022 hours: 6:00 a.m. until 12:00 a.m., Wednesday, march 9, 2022., replace the after hour recording with a new scripted recording provided by the registrar of voters for inbound calls received between 12:00 a.m. and 6:59 a.m. on Wednesday, march 9, 2022, calls routed back to registrar of voters Wednesday, march 9, 2022 at 7:00 a.m.
• Gubernatorial general election - November 8, 2022: beginning Monday, October 31, 2022 through Saturday, November 5, 2022, hours of operations for all days: 8:00 a.m. until 5:00 p.m., Monday, November 7, 2022 hours: 8:00 a.m. until 5:00 p.m., election day, tuesdays, November 8, 2022 hours: 6:00 a.m. until 12:00 a.m. Wednesday, November 9, 2022., replace the after hour recording with a new scripted recording provided by the registrar of voters for inbound calls received between 12:00 a.m. and 6:59 a.m. on November 9, 2022, calls routed back to registrar of voters Wednesday, November 9, 2022 at 7:00 a.m.
• Presidential primary election - march 5, 2024: beginning Monday, February 26, 2024 through saturday, march 2, 2024, hours of operations for all days: 8:00 a.m. until 5:00 p.m., Monday, march 4, 2024, hours: 8:00 a.m. until 5:00 p.m., election day, tuesdays, march 5, 2024 hours: 6:00 a.m. until 12:00 a.m. Wednesday, march 6, 2024, replace the after hour recording with a new scripted recording provided by the registrar of voters for inbound calls received between 12:00 a.m. and 6:59 a.m. on march 6, 2024, calls routed back to registrar of voters on Wednesday, march 6, 2024 at 7:00 a.m.
• Presidential general election - November 5, 2024: beginning Monday, October 28, 2024 through saturday, November 2, 2024, hours of operations for all days: 8:00 a.m. until 5:00 p.m., Monday, November 4, 2024, hours: 8:00 a.m. until 5:00 p.m., election day, tuesdays, November 5, 2024 hours: 6:00 a.m. until 12:00 a.m. Wednesday, November 6, 2024, replace the after hour recording with a new scripted recording provided by the registrar of voters for inbound calls received between 12:00 a.m. and 6:59 a.m. on November 6, 2024, calls routed back to registrar of voters on Wednesday, November 6, 2024 at 7:00 a.m.
(2) An approximately call volumes will be 3376 calls of presidential primary, 4800 calls of presidential general, 2000 calls of gubernatorial primary and 3300 calls of gubernatorial general.
(3) All questions must be submitted no later than August 24, 2020.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 4 September, 2020

Question Answer Deadline : Monday, 24 August, 2020

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

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