CC-1754 - USA (Tennessee) - Bumper Sticker Call Center Services - Deadline August 20,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1754

Government Authority located in Tennessee; USA based organization looking for expert vendor for bumper sticker call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 bumper sticker call center services,
- provide and maintain a toll free number for citizens to call and report driver behavior. These calls will be forwarded to Contractor’s call center for handling,
- Stickers will include a Bumper Sticker VIN, and phone number for citizens to call to report driving behaviour,
- Call center to be manned by live operators, not automated,
- Calls must be answered within three (3) rings,
- Calls shall be handled with helpfulness/empathy while also not taking sides or admitting negativity,
- Contractor shall actively notify respective state agency to each incident as it occurs:
- Notification shall be made within one (1) business day.,
- Notification shall include history on vehicle and/or employee involved,
- State agency to provide a response to all incident reports received from Contractor including what action was taken by state agency,
- Contractor shall record state agency responses to incidents,
- Contractor shall follow up with state agency up to two (2) times if no response to incident is received.

[C] Eligibility:

Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 20 August, 2020

Category : Call Center and Answering

Country : USA

State : Tennessee

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