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CC-1753 - USA (Ohio) - After-Hours Answering Service - Deadline August 10,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1753

Government Authority located in Ohio; USA based organization looking for expert vendor for after-hours answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide after-hours answering service for 311 call center.
- Telephone answering services including staffing to answer all calls after the normal business hours and contact appropriate staff regarding emergency when necessary.
- Answer/triage all of the City of Cleveland calls Monday thru Friday 5:20 p.m. to 7:40 a.m., Saturday 24 hours, Sunday 24 hours; All City of Cleveland observed Holidays; Provisional days 24 hours; Snow days and City Furlough Days 24 hours.
- An approximately work volume will be 30,175 calls of the year 2019.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Monday, 10 August, 2020

Category : Call Center and Answering

Country : USA

State : Ohio

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