CC-1748 - USA (Massachusetts) - Inbound and Outbound Telephone Answering Services - Deadline August 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1748

Government Authority located in Massachusetts; USA based organization looking for expert vendor for inbound and outbound telephone answering services.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound telephone answering services too quickly and professionally triage and dispatch all calls received from both staff members and tenants,
- The definition of an outbound call is: when the service receives a call (from a tenant, fire department, police department, etc.) It takes the information down, hangs up, triages the call and then places a call to the appropriate staff to report the emergency call.
- The answering service on average will receive 1717 calls (approximately 1717 inbound calls and approximately 398 outbound calls) in a given month (a month being the 1st through the 30th/31st of a month and not 30/31 days that cross months). Each invoicing shall reflect one complete month (i.e., January 1 – 31)
(2) All questions must be submitted no later than July 30, 2020.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 17 August, 2020

Question Answer Deadline : Thursday, 30 July, 2020

Category : Call Center and Answering

Country : USA

State : Massachusetts

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