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CC-1744 - USA (California) - Telephone Answering and Referral Services - Deadline August 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1744

Government Authority located in California; USA based organization looking for expert vendor for telephone answering and referral services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telephone answering and referral services for various departments.
- Services are required after regular business hours from 5:00 p.m. (or upon office closure) to 8:00 a.m. (or upon office opening) on weekdays, 24 hours per day on Saturday, Sunday, and all City
holidays.
- transfer their telephones to the answering service during their regular business hours as may be required on an as-needed basis to accommodate for division staff meetings, training sessions, etc.
- Vendor shall deliver all messages received after regular business hours to proper contact personnel by 8:15 a.m. the next business day, whether delivered via email, or telephone.
- Vendor shall maintain confidentiality for all City calls.
(2) Approximately call volume will be 4,500 calls.
(3) All question must be submitted no later than August 6, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 14 August, 2020

Question Answer Deadline : Thursday, 6 August, 2020

Category : Call Center and Answering

Country : USA

State : California

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