CC-1737 - USA (Arizona) - Call Center and Document Processing Services - Deadline July 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1737

Government Authority located in Arizona; USA based organization looking for expert vendor for call center and document processing services.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide call center and document processing services convert document scanning and indexing to PDF format 
- Average Daily Volumes – 4,000 calls, 160 web-chat, 50 email messages, 8,000 – 10,000 Documents,
- To receive 10,000 – 20,000calls per day from requesting information or assistance to apply for health, nutrition, and financial services,
- Calls may include requests for general program information and blank forms, confirmation for the receipt of client submitted documents, and case status information as recorded by in the client’s file, etc.
(2) A pre-proposal conference will be held on July 16, 2020.
(3) A contract term will be for three years.

[C] Eligibility:

Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 30 July, 2020

Pre-proposal Conference Date : Thursday, 16 July, 2020

Category : Call Center and Answering

Country : USA

State : Arizona

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