CC-1728 - USA (Florida) - RFI for Outbound Call Center Services - Deadline July 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1728

Government Authority located in Florida; USA based organization looking for outbound call center services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide outbound call center services 24 X 7 outsourcing call center services model including identifying a scalable approach for catastrophe response and normal business operations, call center services for Citizens normal business operations outside of a catastrophe event,
- Call center services model, through support via remote and onsite workforce,
- An approximately work volume will be 103,570 calls of First Notice of Loss/Claims Inquiry Calls, 463,785 calls of Tier I Calls (Basic Support), 160,159 calls of Tier II Calls (Specialized Support), 70,000
Calls of Catastrophic (“CAT”) Response Calls.

[C] Eligibility:

Onshore (US Organizations Only)

[D] Work Performance:

Performance of the work will be Onsite.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 17 July, 2020

Category : Call Center and Answering

Country : USA

State : Florida

RFP Expired

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