CC-1727 - USA (Delaware) - Call Center Software - Deadline August 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1727

Government Authority located in Delaware; USA based organization looking for call center software.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide call center software.
- The software will have the capabilities to route incoming calls to Call Center representatives based on selections from the callers,
- The software will have services that will allow a Call Center representative to make notations during the call and then copy and paste notes into University Student Information System (SIS),
- The software will have analytic capabilities to record and produce ad hoc reports documenting student contact, including; statistics reflecting activity and performance; and, such other matters as may relate, in its reasonable discretion, to the performance of its duties,
- Provide an average of 90% or better “inquiries answered live”. - Call Center management reports will identify current policies and procedures of the University that may require revision,
- Software will provide a secure and safe environment for student confidentiality.
(2) All questions must be submitted no later than July 7, 2020.

[C] Eligibility:

Onshore (US Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 6 August, 2020

Question Answer Deadline : Tuesday, 7 July, 2020

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Delaware

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