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CC-1726 - USA (Virginia) - RFI for Inbound and Outgoing Call Center Outreach and Support Services - Deadline June 26,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1726

Government Authority located in Virginia; USA based organization looking for expert vendor for call center outreach and support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 call center outreach and support services to assist with the recovery process and the transition to veteran status through successful execution of the PWS Tasks.
- Contact Centers receive incoming phone calls, conducting telephone calls, text messages, and emails are the primary means of supporting the target population.
- Call Center Representatives (CCRs) answer incoming calls, conduct outreach calls, conduct interviews with Marines and/or family members, as well as provide an assessment of the individual’s support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with their individual needs.
- Non-Medical Case Managers provide extended support and outreach calls of non-complex, non-medical case management in situations where issues or concerns of the Marine and their family cannot be adequately resolved during the course of the initial phone call.  
- Social media sites and the WWR mobile application 24/7 to ensure all critical support needs of the recovering Service members (RSM) are sufficiently met, SEO must be compatible with Facebook, Twitter, Flicker and YouTube.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Friday, 26 June, 2020

Category : Call Center and Answering, Case Management Services, Social Media, Internet Marketing and SEO

Country : USA

State : Virginia

RFP Expired

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