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CC-1722 - USA (Connecticut) - After Hours Answering Services - Deadline June 29,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1722

Government Authority located in Connecticut; USA based organization looking for expert vendor for after-hours answering services.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide answering service to answer after hour phone calls, take messages and forward the information along to the on-call technician and supervisor on each night,
- Services are needed to cover non-working hours, weekends and holidays as well as a rare but possible all staff meeting and trainings with advance notice,
- They will need to screen the call and determine which on-call service person to dispatch the call to with some prompted questions,
(2) All questions must be submitted no later than June 18, 2020.
(3) A contract term will be for two years.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 29 June, 2020

Question Answer Deadline : Thursday, 18 June, 2020

Category : Call Center and Answering

Country : USA

State : Connecticut

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