CC-1718 - USA (Arizona) - After-Hours Answering Services - Deadline June 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1718

Government Authority located in Arizona; USA based organization looking for expert vendor for after-hours answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours answering services normal business hours are 7:00 AM till 6:00 PM Monday – Thursday, week days from 6:00 PM – 7:00 AM on (Mondays, Tuesdays, and Wednesdays); weekends from 6:00 PM Thursday to 7:00 AM Monday; and major holidays.
- Professional telephone answering services for the support of the city’s operations, activities and programs, during night, holiday, weekend hours, or on an as needed basis.
- An approximately work volume will be 900 to 1,100 calls each month after normal business hours from City water, sewer and streets customers who are reporting emergency situations that must be address immediately or wide variety of more routine matters that must be referred to Public Works for follow up on the next business day.
- City is requiring a contractor to accept telephone calls by live operators stationed at 24-hour centers that can forward phone messages, faxes, and emails to designated staff and have the ability to judge the severity of important calls that require immediate response based on criteria supplied by the City.
(2) A non-mandatory pre-submittal conference will be held on June 16, 2020.
(3) All question must be submitted no later than June 23, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 30 June, 2020

Pre-proposal Conference Date : Tuesday, 16 June, 2020

Question Answer Deadline : Tuesday, 23 June, 2020

Category : Call Center and Answering

Country : USA

State : Arizona

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