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CC-1717 - USA (Texas) - Employee Anonymous Hotline - Deadline July 1,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1717

Government Authority located in Texas; USA based organization looking for expert vendor for employee anonymous hotline.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 employee anonymous hotline to promote an ethical workplace and reduce loss by looking for better ways to manage ethics and compliance issues
- Develop a 24/7 anonymous reporting system so its employees can report concerns of fraud, waste and abuse,
- Building reporting protocol to assure the appropriate individuals are notified based on the type of issue being reported,
- Creating awareness around the City's ethics initiatives and to promote the existence and purpose of the anonymous hotline,
- The system shall consist of a Toll-Free Telephone Reporting Line and web-based reporting mechanism with an email address,
- A description of how Proposer’s operation of Hotline Services will allow a reporter to forward electronic documents in support of an allegation, including the list of document formats that Proposer can accept, such as Microsoft Word, for example,
- Capability to accept reports in both English and Spanish languages.
(2) A Pre-Proposal conference will be held on June 10, 2020.
(3) All questions must be submitted no later than June 17, 2020

[C] Eligibility:

Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 1 July, 2020

Pre-proposal Conference Date : Wednesday, 10 June, 2020

Question Answer Deadline : Wednesday, 17 June, 2020

Category : Call Center and Answering

Country : USA

State : Texas

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